Refund and Return Policy

At Rugs Lotus, we deeply respect the trust our valued customers place in our brand and products. We are committed to ensuring that your experience with us meets your expectations. Should you find that the item you’ve received differs from its description on our website, we offer a straightforward process for returns and replacements, outlined below:

Eligibility for Returns or Replacements

1. Return Initiation: If your purchased item does not match the description provided on our website, you must submit a return request within 48 hours of receiving your order. Please contact our sales team via the form available on this page and include your receipt of purchase to initiate this process.
2. Condition of the Item: The item must be returned unused and in the same condition that you received it. It is essential that the rug remains clean, undamaged, and is well packaged for return.
3. Return Packaging and Shipping: The item must be packaged properly and shipped back to us within 14 days of delivery. The responsibility for ensuring the item is returned in the appropriate condition lies with the customer.

Processing Your Return

1. Receipt and Inspection: Upon receiving the returned item, our team will conduct a thorough inspection to verify its condition and ensure it matches the claim.
2. Refund or Credit: If the return is approved after our inspection, we will refund the cost of the item excluding any shipping fees. Refunds will be issued in the original form of payment or as a store credit for your next purchase, depending on your preference.
3. Return Denial: If the returned item does not meet the return policy conditions, the return will be denied. In such cases, the item will be sent back to you, and you will be responsible for the transportation costs.

Additional Information

• Please note that the original shipping fees are non-refundable unless the item is returned because it was inaccurately described on our website.
• We aim to process all returns promptly; however, depending on your card issuer’s policies, the refund may take up to one billing cycle to appear on your statement.

We value your satisfaction and are here to assist with any concerns you may have regarding our products or your purchase. Thank you for choosing Rugs Lotus, where we strive to deliver excellence and quality in everything we offer.