Payment-Policy
Payment Policy
At Rugs Lotus, we strive to provide a seamless shopping experience for our customers. To ensure clarity and transparency regarding payments, we have outlined our payment policy below.
1.Accepted Payment Method
Bank Transfer: Customers can choose to make payment via bank transfer. Upon choosing this option at checkout, customers will be provided with our bank account details to proceed with payment for their orders. It’s important to note that orders paid via bank transfer will be processed only after payment confirmation. (To see our Bank Account Details, Click Here)
Online Payment: Visa, MasterCard, Pay By Link, Google Play, Apple Pay
2.Payment Process:
When proceeding to checkout, customers will have the option to select their preferred payment method.
For online payments, customers will be redirected to a secure payment gateway to complete the transaction. We do not store any credit card information on our servers to ensure maximum security.
3. Order Processing
- Orders paid via bank transfer will be processed once payment has been verified. This verification process may take up to [ 2 business days].
- Orders paid online will be processed immediately upon successful completion of the transaction.
4. Currency
All transactions on Rugs Lotus are processed in Euros. Customers are responsible for any currency conversion fees charged by their bank or payment provider.
5. Payment Confirmation
Upon successful payment, customers will receive an email confirmation with details of their order and payment.
For bank transfers, customers are required to provide proof of payment with the order number via email to expedite order processing. Email: office@rugslotus.it
6. Payment Security
Rugs Lotus takes the security of customer payments very seriously. We utilize industry-standard encryption protocols to ensure that all payment information is transmitted securely.
We do not store sensitive payment information such as credit card numbers on our website or servers.
7. Refunds and Returns
Please refer to our Refund and Return Policy for information regarding refunds and returns.
8. Payment Support
If you encounter any issues or have questions regarding payments, please feel free to contact our customer support team for assistance. We are here to help!
Email: office@rugslotus.it
Tel: +39 334 930 8806