shipping and Delivery policy
Shipping & Delivery Policy
Your Comprehensive Guide to Smooth Orders and Timely Deliveries. In this page, you'll find detailed information regarding our shipping and delivery policies.
1.Shipment processing times
All online orders are processed for shipping within 2 business days (excluding weekends and holidays) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual.
2.Methods of shipping
Express Shipping (Inside Italy):
To ensure the earliest and safest delivery of your purchased items, all orders within Italy will be shipped and delivered to your doorstep using BRT postal services. All orders come with Free Door to Door Deliveries.
Express Shipping (Outside Of Italy):
For international shipping and deliveries, we prioritize the earliest and safest delivery of your purchased items. All orders will be shipped and delivered using BRT postal services. All orders come with Free Door to Door Deliveries.
Zone 1: Germany, Hungary, Slovenia, Croatia, Switzerland, Austria, France, Netherlands, Monaco
Zone 2: Poland, Czech Republic, Bulgaria, Belgium, Luxemburg, Spain, Liechtenstein
Zone 3: Greece, Slovakia, Romania, Portugal, Denmark
Zone 4: Estonia, Latvia, Lithuania, UK, Ireland, Finland, Sweden
Zone 5: Norway
3.Delivery Time
The delivery time for each destination is approximately indicated below. Please note that in the event of unexpected issues, delivery times may be subject to change.
- Italy 4 to 5 Business Days
- Zone 1 7 Days
- Zone 2 7 Days
- Zone 3 8 Days
- Zone 4 8 Days
- Zone 5 8 Days
4. Shipping Restrictions
Currently, we only accept orders from EU countries, including:
- Austria
- Belgium
- Bulgaria
- Czech Republic
- Croatia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- UK
- Switzerland
5. Tracking Orders
Upon shipment of your order, an email containing a tracking number will be sent to you. You can utilize this tracking number to monitor your order’s progress on the carrier’s website.
6. Damaged or lost items
In the event that you receive a damaged item or if your order is lost in transit, please reach out to us. We are committed to promptly addressing the issue and will collaborate with you to find a resolution.
Email: office@rugslotus.it
Tel: +39 351 377 6484
7. Custom & Import Tax
Orders within Italy and other EU countries (except: UK, Switzerland) will be delivered directly to your doorstep, with no additional hidden charges such as import taxes.
Local tax will be applied by courier for orders from UK & Switzerland upon deliveries.